Gmail POP3, IMAP, and SMTP settings
Table Of Contents
If you are facing a problem using HESK with your Gmail account, There may be a problem in Gmail settings. To fix the issue by following the given steps.
Outgoing Email (SMTP Settings)
Follow the Gmail settings for outgoing emails while using Gmail server
SMTP Host: smtp.gmail.com
SMTP Port: 587
SSL Protocol: OFF
TLS Protocol: ON
SMTP Username: (your Gmail Id username)
SMTP Password: (your Gmail ID password or you can use Google App Password if using that )
While setting the settings of email in HESK , the option “From email address” is set to your Gmail email address.
Authentication Error By Google
If you get an authentication error from Google you might also need to follow the following steps.
1.Go to google accounts and enable “less secure apps” or
2. create & use Google App Passwords
Blocked Port Issue
If still you have an issue, you must have to consult your host, it may be port 587 blocked in your firewall by your host.
POP3 Access or Setting
To access email from the Gmail server, set the following Gmail settings for it.
POP3 Host: pop.gmail.com
POP3 Port: 995
TLS Protocol: ON
POP3 Username: (your Gmail username)
POP3 Password: (your Gmail password)
First download the “POP3 download” in your Gmail settings and enable the settings of option “Enable POP for mail that arrives from now on“. If not, Gmail will send all existing (even read) messages to HESK when it first connects.
IMAP Access or settings
To fetch or access mail using IMAP settings from the Gmail server, set the following settings.
IMAP Host: imap.gmail.com
IMAP Port: 993
Encryption: SSL
IMAP Username: (your Gmail username)
IMAP Password: (your Gmail password)
Different Error messages
“Connection timed out”
Reason and Solution
Server firewall issues by blocking the required ports. So, configure it through Allowing TCP connections on different ports such as 993, 587, and 995 by your Host.
Due to privacy policies some companies don’t do it. You need to integrate Gmail with HESK, find another host or try the HESK cloud.
“Permission denied”
Reason and Solution
It can be solved by using a Google App Password instead of your Google password.
When you log in with your Google account and by set to unlock it for application access.
Click the “Continue” button to access a Google account.
“Password error: Username and password not accepted”
If you try to log in many times and fail to login.
Your username and/or password are not correct, double-check them and remember passwords.
“Password error: Web login required”
Error: 0 could not connect to the host “pop.gmail.com”
Reason and Solution
Blocked ports error on your server’s firewall. Ask your host to unblock TCP connections on ports 993, 587 and 995
– OR –
- SSL certificate verification error due to fail on server.
- download an SSL file.
- save it on your system.
- access php.ini file
- find line
;openssl.cafile=
and change it to the location of the cacert.pem file while also removing the starting ;
openssl.cafile=C:\wamp\ssl\cacert.pem - save and restart the server
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